Cancellation and Refund Policy

1. Introduction

Welcome to PropMatics, an online property information and listing platform operated by Shantha Realty Services, registered under the Telangana Shops and Establishments Act, 1988.

This Cancellation and Refund Policy explains the conditions under which customers may request cancellations or refunds for services purchased through www.propmatics.com.

2. Services Covered

This policy applies to paid services offered through PropMatics, including:

• Online property posting and listing services.
• Property-related digital services.
• Property expert consultations and other paid services, where available.

The current property posting fee is ?100 (Rupees One Hundred only) per property submission.Additional service charges will be communicated before payment.

3. Cancellation Before Payment

Customers may cancel or exit the payment process at any time before completing a transaction through Razorpay Checkout. If payment has not been successfully completed or captured, the property posting service will not be initiated.

Closing the payment window or abandoning a payment attempt does not constitute a successful purchase.

4. Refund Eligibility

A. Duplicate Payment

If a customer is charged more than once for the same property submission due to a technical or payment-processing error, the duplicate payment amount will be eligible for a full refund after verification.

B. Failed Payment Despite Amount Deduction

If the customer's bank, card or UPI account is debited but the transaction is not successfully confirmed by PropMatics, we will investigate the transaction. Where payment is confirmed as unsuccessful or the corresponding service order has not been created, the applicable amount will be refunded or reversed as appropriate.

C. Service Not Delivered

If PropMatics is unable to process or provide the paid property listing service due to a technical issue or circumstances attributable to PropMatics, the customer may request a full refund.

D. Listing Rejected by PropMatics

If a property listing is rejected after payment because it does not satisfy our listing requirements, the customer may request a refund, subject to review.

No refund will ordinarily be provided where rejection results from false information, fraudulent submissions, unauthorised property details or deliberate violations of our Terms and Conditions.

E. Other Exceptional Circumstances

Refund requests arising from exceptional circumstances will be reviewed individually and handled fairly, subject to applicable laws and the nature of the service delivered.

5. Non-Refundable Situations

A refund will generally not be available in the following circumstances:

• The property listing has been successfully reviewed and published.
• The customer has provided incorrect property information or contact details.
• The customer does not have the necessary authority to advertise the property.
• The listing is removed because of a violation of our Terms and Conditions.
• The customer changes their mind after the service has been successfully delivered.
• The customer fails to provide additional information required to process the listing despite reasonable requests.

Nothing in this section limits any refund rights available to customers under applicable law.

6. How to Request a Cancellation or Refund

Customers wishing to request a refund should contact us by email:

Email: info@propmatics.com

Please include the following information:

1. Customer's full name.
2. Registered email address.
3. Registered mobile number.
4. Payment amount.
5. Payment date.
6. Razorpay Payment ID or transaction reference number.
7. Property listing details, if applicable.
8. Reason for requesting the refund.

Our support team may request additional information or payment confirmation to verify the transaction.

7. Refund Review and Approval Timeline

• Refund requests will normally be acknowledged within 2 business days.
• We aim to review and communicate a decision within 5�7 business days after receiving the necessary information.
• Approved refunds will be initiated through the applicable payment gateway or payment-processing system.

If additional investigation is required, we will inform the customer of the expected response time.

8. Refund Processing Time

Once a refund has been approved and initiated, the amount will generally be credited to the original payment method within 5�10 business days, depending on the customer's bank, card issuer, UPI provider or payment service provider.

The actual credit timeline may vary depending on the financial institution and payment method. Customers may contact their bank or payment provider if the refund does not appear within the expected period.

PropMatics will provide the refund reference details, where available, to help customers track the transaction.

9. Failed, Pending and Interrupted Transactions

A payment may remain pending due to bank, UPI or payment gateway processing delays.

• Allow time for the bank or payment provider to update the transaction status.
• Contact PropMatics with the payment reference number.
• We will verify the transaction status with the payment gateway.
• If the transaction is unsuccessful and the amount has been debited, the applicable reversal or refund will be handled accordingly.

Customers should avoid making repeated payments for the same property submission until the original transaction status is confirmed.

10. Payment Gateway

PropMatics uses Razorpay as its third-party payment gateway to process online payments.

Razorpay facilitates payment processing but does not independently decide or approve refunds for PropMatics services. Refund requests must be submitted to PropMatics using the contact details provided in this policy.

Approved refunds will generally be processed to the original payment method used for the transaction.

Razorpay Privacy Policy

11. Cancellation of Other Paid Services

For property expert consultations or other paid services, cancellation and refund eligibility may depend on the specific service, booking conditions and whether the service has already commenced or been delivered.

Any special cancellation or refund conditions will be communicated to the customer before payment.

12. Changes to This Policy

PropMatics reserves the right to update this Cancellation and Refund Policy to reflect changes in our services, payment procedures or applicable legal requirements.

Any revised version will be published on this page with the updated effective date. Customers are encouraged to review this policy before making payments.

13. Contact and Customer Support

For cancellation requests, refund enquiries or payment-related assistance, please contact:

Please mention your payment reference number and registered contact details when contacting us.